To review your claim quickly, please have the following ready:

Checklist

• Your order number

• A short video showing the issue

• Photos if there’s visible damage

• Confirmation the device has been used within the care guidelines, and fully dried between uses

If you’re unsure about any of the above, submit anyway, we’ll guide you.

Use the form below. We’ll reply by email in the same thread.

1. We review your details and video.
2. When a replacement is approved, we’ll confirm next steps. If a return is required, we’ll send simple instructions.
3. You’ll receive tracking once dispatched.