The practical stuff: how we get your order to you, and what happens if something isn't right.

Shipping

We ship Australia-wide via Australia Post. Standard shipping is free on all orders over $200. Express shipping is available at checkout for an additional cost.

• Standard shipping: 3-7 business days
• Express shipping: 1-3 business days
• You'll receive a tracking number as soon as your order is dispatched
• Orders are typically dispatched within 1-2 business days of being placed

Delivery timeframes are estimates and may vary depending on your location. If your order hasn't arrived within the expected window, get in touch and we'll track it down.

Returns

If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order at hello@cropdetox.com. We'll arrange a return and issue a full refund once the item is received back unused and in its original condition.

Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.

Damaged or faulty items

If your order arrives damaged or there's a fault with the product, email us at hello@cropdetox.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund -- your choice. We cover all costs in this case.

Warranty claims

Crop DeTox 2.0 comes with a 1-year warranty. If your device develops a fault within the warranty period under normal use, contact us and we'll sort it out. See our Terms & Conditions for full warranty details.

Questions

For anything order-related, email hello@cropdetox.com with your order number and we'll get back to you within one business day.