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Shipping Policy

Shipping Locations

We currently ship to addresses within Australia only. International shipping is coming soon. 

Processing Time

Orders are typically processed within 1 business day after receiving payment from our offices on the Gold Coast, Queensland, Australia. Orders are not processed, shipped or delivered on weekends or Queensland public holidays.

Last updated: 22 March 2024

Shipping Methods

We offer standard shipping via Sendle for all orders. Our shipping is carbon neutral.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email to track your package’s progress.

Shipping Delays:

Crop DeTox Pty Ltd is not responsible for any delays in shipping caused by factors beyond our control, such as weather, postal strikes, or customs clearance.

Returns & Refunds Policy

Our Returns Policy (Returns Policy) applies to all purchases made on our Site. When on our Site you agree to comply with all terms when accessing or using our services or purchasing our products, including this Returns Policy.

Last updated: 22 March 2024

Returns

We accept returns on products within 30 days of delivery, provided you provide proof of purchase. 

Change of mind

To be eligible for a return for a change of mind, the packaging must be unopened and in the same condition that you received it.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Return Process

To initiate a return, please contact us at hello@cropdetox.com to receive further instructions. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable, unless the product is returned because it is defective.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Provided that you contact us about a return within 30 days and:

  • in respect of returns for a change of mind, the product is returned in unopened packaging and same condition for returns for a change of mind; or
  • in respect of returns for not meeting our guarantee, the product is found to be defective,

your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Return Shipping Address

Please contact us at hello@cropdetox.com for the return shipping address.