Lab-tested | 30-day guarantee | 1-year warranty

CROP DETOX

Troubleshooting

Device Support

Something not right?
Let’s sort it.

Start here before reaching out. Most issues have a quick fix – and if not, we’re right at the bottom of this page.

Care & Best Practice
Charging Issues
Not Turning On
No Bubbles / Noise
Questions About the Water
Still Stuck?
Prevention first

Care & Best Practice

A little maintenance goes a long way. These habits will keep your device running well and extend its life.

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After every use: rinse the device

Once your cycle is done, rinse the Crop DeTox unit under clean running water. Pay attention to the electrode plates on the underside – this is where mineral deposits can build up over time.

Takes 10 seconds. Worth it every time.

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Hard water areas: clean electrodes monthly

If you’re in a hard water area (common across much of Australia), mineral deposits can form on the electrode plates and reduce performance. A monthly clean keeps things running optimally.

To clean: Mix 1 part white vinegar with 2 parts water. Submerge the electrode end for 15-20 minutes, then rinse thoroughly.

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Charging: use the included cable and a standard USB adapter

Charge with the cable that came in the box. Use a standard wall adapter – avoid fast-charge bricks or laptop USB ports as the power output can be inconsistent.

A full charge takes approximately [X hours]. The indicator light will change when it’s ready.

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Storage: dry and cool

Store the device dry. Leaving it submerged or in a wet environment when not in use can accelerate wear on internal components. A bench or drawer is perfect.

Not in use for a while? Give it a full charge before storing.

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Rotator disc: keep it clear

The rotator disc on V2.0 helps circulate the water for an even clean. After use, check that nothing is caught on it – stems, stickers, or debris from produce can occasionally get lodged.

A quick visual check when you rinse is all it needs.

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What to avoid

The Crop DeTox is designed for fresh produce in water – not for cleaning the device itself with detergent or bleach. Avoid submerging the charging port. Do not use with boiling or very hot water.

No dishwasher. No detergent. Just water and a rinse.
Troubleshooting

Charging Issues

The most common charging issues come down to the cable or adapter rather than the device itself. Work through these steps before assuming a fault.

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Device isn’t charging at all

Indicator light not showing when plugged in

 

  • Check the cable connection at both endsUnplug and firmly re-seat the cable into both the device and the wall adapter. It should click or sit flush – a loose connection is the most common cause of no-charge issues.
  • Try a different wall adapterUse a standard 5V USB wall adapter (the kind that comes with a phone charger). Avoid fast-charge bricks, USB hubs, or laptop ports – the power output from these can be inconsistent and may not trigger charging.
  • Try a different USB cableCables fail more often than devices. Grab any compatible cable you have and test with that. If the device charges with a different cable, the included cable is the issue.
  • Check that the charging port is dryIf the device was recently used or rinsed, make sure the charging port is completely dry before plugging in. A few minutes in open air is enough.
  • Try a different power outletIf you’re using a powerboard or extension cord, plug directly into a wall outlet instead to rule out a power supply issue.
How to tell: charger fault vs device fault
Charges fine with a different cable or adapter
✓ Charger issue – replacement cable or adapter will fix it
Still won’t charge with multiple cables and adapters
→ Likely a device fault – submit a warranty claim below
🔋

Charging slowly or indicator light behaving oddly

Taking longer than expected, or light flickering

 

  • Switch to a standard USB adapterThe device charges at a standard rate – fast-charge adapters don’t speed things up and can cause inconsistent behaviour. A 5V/1A adapter is ideal.
  • Give it a full uninterrupted chargeIf the battery has been fully depleted, plug it in and leave it for a full charge cycle without interruption. The indicator light should change to confirm it’s complete.
  • Check the cable for damageA fraying, kinked, or damaged cable can cause intermittent charging. Inspect the full length of the cable – if in doubt, swap it out.

Device Not Turning On

If the device isn’t responding when you try to start a cycle, run through these checks in order.

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No response when pressing the button

Nothing happens at all when you try to start a cycle

 

  • Check the batteryThe most common cause is a depleted battery. Plug it in for a full charge cycle, then try again. Even if you charged it recently, confirm the charge actually completed by checking the indicator light.
  • Make sure you’re holding the button correctlyThe device requires a firm press-and-hold to start – a brief tap won’t trigger it. Hold for 2-3 seconds and wait for the indicator light to respond.
  • Try a soft resetHold the button down for 10 seconds until the device resets. Release, wait a few seconds, then try starting a cycle again.
  • Check for water in the charging portIf the port is wet, the device may not power on as a protective measure. Let it dry fully in open air for 30 minutes before trying again. Do not use a hairdryer on the port.
Still not responding? If none of these steps work and the device won’t turn on after a confirmed full charge, this indicates a hardware fault. Skip to the warranty section at the bottom of this page.
⏹

Cycle stops partway through

Device turns on but doesn’t complete the 6 or 10-minute cycle

 

  • Check the water level in the sinkThe device needs to be fully submerged to complete a cycle. If the water level drops (e.g. a slow drain), the device may pause or stop. Ensure your sink holds water securely.
  • Check the battery level before startingA low battery can cause the device to cut out before the cycle completes. If this is happening regularly, charge fully before use.
  • Try Gentle Mode for the next cycleIf the standard cycle is dropping out, try Gentle Mode. This uses less power and can help identify whether it’s a battery or electrode issue.
  • Clean the electrodesMineral buildup on the electrode plates can cause the device to cut cycles short. See the monthly cleaning step in the Care section above.
Troubleshooting

No Bubbles or Unusual Noise

Bubbling is the visible sign that electrolysis is working. Here’s what’s normal, and what to do if something seems off.

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What a working device looks and sounds like

Know this before troubleshooting

 

Normal operation: Gentle, consistent bubbling from the electrode plates – similar to a slow fizz. A soft hum or quiet whirring from the rotator disc. The water may develop a very slight cloudiness. The cycle runs for the full 6 or 10 minutes and then signals completion. None of this should be loud.
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No bubbles at all during the cycle

Device appears to be running but no visible electrolysis

 

  • Check the water levelThe electrode plates need to be fully submerged to generate electrolysis. Fill the sink so the device is fully covered.
  • Check device positioningThe device should be lying flat and fully submerged – not tilted against the side of the sink. If the electrodes aren’t making proper contact with the water, electrolysis won’t work effectively.
  • Clean the electrode platesMineral or limescale buildup is the most common cause of reduced or absent bubbling. Soak the device end in a 1:2 vinegar-to-water solution for 15-20 minutes, rinse well, then run a test cycle.
  • Try a fresh chargeA low battery can reduce the power delivered to the electrodes. Charge fully and try again.
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Unusual noise

High-pitched sound, rattling, or no sound at all

 

  • High-pitched or whining soundUsually caused by the device being in very shallow water. The rotator disc and electrodes need adequate depth to operate quietly. Check the water level – it should cover the device fully.
  • Rattling or clickingCheck that nothing is caught on the rotator disc. Produce stems, stickers, or debris can cause a rattling sound when the disc is spinning. Turn the device off, remove from the water, and check underneath.
  • No sound at all (but light is on)The rotator disc may not be spinning. If cleaning the disc doesn’t resolve it, this may indicate a hardware issue – submit a warranty claim at the bottom of this page.
Troubleshooting

Questions About the Water

A lot of what you see and smell during a cycle is the electrolysis process working exactly as it should. Here’s what’s normal.

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The water looks cloudy or milky

Especially noticeable in the first minute or two

 

This is normal. The cloudiness is microscopic oxygen and hydrogen gas bubbles produced by electrolysis – similar to the cloudiness you see in a glass of cold water that warms up. It settles within a few minutes and doesn’t affect the cleaning action.
👃

There’s a smell during the cycle

Faint chlorine-like or slightly mineral smell

 

Normal. Electrolysis produces hypochlorous acid (HOCl) from the natural minerals in tap water – it has a faint, clean smell similar to a swimming pool. This is the active component that kills bacteria on your produce. The smell dissipates quickly and leaves no residue or aftertaste after rinsing.
If the smell is strong or unpleasant: Check that you’re using tap water only – adding anything to the water (salt, vinegar, soap) can affect both smell and device performance.
🨩

There’s residue or foam in the water after the cycle

Floating particles, foam, or visible debris

 

This is what the device is designed to remove. Any visible particles, foam, or debris in the water after a cycle are pesticide residue, bacteria, and surface contaminants that have been lifted off the produce. Rinse your produce thoroughly under fresh running water when the cycle is complete – the rinse step is important.
🍓

My produce tastes different / has an aftertaste

Or feels different after using the device

 

  • Check your rinse stepThe most common cause of any taste difference is skipping or rushing the rinse. After the cycle, rinse your produce under clean running water for 20-30 seconds. The Crop DeTox process leaves no residue – but the rinse step removes anything lifted during the cycle.
  • Check the cycle length usedIf you ran the 10-minute cycle on delicate produce (like berries), try the 6-minute cycle or Gentle Mode for softer produce instead.
The Crop DeTox process is 100% natural – no chemicals, no residue, no aftertaste when rinsed correctly. If the issue persists after rinsing properly, reach out below and we’ll help you troubleshoot further.
Still not sorted?

Let us know what’s happening

If you’ve worked through the steps above and your device still isn’t right, submit the form below. We’ll be in touch within 1 business day.

Warranty & Support

Something still not right?

Your device is covered by a 1-year warranty. Fill in the details below and we’ll sort it out.

Steps already tried






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